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Payment Gateway Policy

Qadoshop provides secure, reliable, and convenient payment options to protect both buyers and vendors. By using Qadoshop’s platform, you agree to the following payment and processing policies:

1. Approved Payment Gateways

Qadoshop partners with CinetPay and PayPal to facilitate international and local transactions.
Payments processed through these gateways are subject to the respective terms and conditions of each provider.
Qadoshop does not store full payment card details; all transactions are processed via encrypted and PCI-compliant systems.

2. Qadowallet

Qadowallet is Qadoshop’s in-platform digital wallet designed for seamless payments and transfers.
Users may:
- Pay for products and services directly using Qadowallet.
- Transfer funds between accounts within the Qadoshop ecosystem (e.g., buyer to vendor, vendor to vendor).
Restrictions:
- Withdrawals from Qadowallet to external bank accounts or payment gateways are not permitted.
- Qadowallet is designed exclusively for in-platform transactions.
Qadoshop reserves the right to monitor wallet transactions for compliance, fraud prevention, and security.

3. Payment Processing & Confirmation

Orders are considered valid only after payment is successfully processed and confirmed.
Payment confirmation may take up to 24 hours, depending on the payment gateway used.
Vendors are notified once the payment has cleared, and are responsible for fulfilling the order within their specified handling/shipping timeline.

4. Refunds & Disputes

Refunds (if applicable) will be processed through the original payment method used for the transaction.
For payments made via Qadowallet, refunds will be credited back into the buyer’s Qadowallet balance.
Refund timelines may vary based on the gateway provider and Qadoshop’s internal policies.
Disputes related to payments must be raised within 7 calendar days of the transaction.

5. Security & Fraud Prevention

Qadoshop employs strict fraud detection and payment security measures, including transaction monitoring, account verification, and two-factor authentication.
Transactions suspected of fraud, money laundering, or policy violations may be withheld, canceled, or reversed at Qadoshop’s discretion.
Users engaging in fraudulent activities risk account suspension or permanent termination.
Qadoshop will never call, email, or message buyers or sellers to request that payments be made outside of the platform or outside of official Qadoshop communication channels. Any such request should be treated as fraudulent and reported immediately to Qadoshop.

6. Fees & Charges

Payment processing fees may apply depending on the payment method selected (e.g., PayPal, CinetPay).
Qadoshop will display all applicable fees before finalizing the transaction.
Vendors are responsible for understanding their payout fees and deductions from payment gateways.

7. Policy Updates

Qadoshop reserves the right to update or modify this Payment Gateway & Processing Policy at any time to reflect changes in partnerships, regulations, or operational requirements. Vendors and buyers will be notified of material changes.

Vendor Product Media Policy

To maintain a professional, trustworthy, and safe marketplace, all vendors must comply with the following standards for product listings, including images, videos, and descriptions uploaded to Qadoshop.

1. General Requirements

All product listings must accurately represent the actual item or service being sold.
Media and descriptions must be clear, professional, and free from misleading, false, or exaggerated claims.
Vendors are responsible for ensuring they have the legal rights and licenses to use and upload all content.
Content must not infringe on intellectual property rights or mislead buyers.

2. Image Guidelines

Format: JPEG, PNG, or WebP with a minimum resolution of 1000 x 1000 pixels.
Clarity: Images must be in focus, well-lit, and show the product against a neutral or clean background where possible.
Accuracy: Colors and features must not be digitally altered in a way that misrepresents the product.
Views: Products should include multiple angles (front, back, side, close-up) to give buyers a complete view.
Prohibited:
- Blurry, pixelated, or low-quality images.
- Images with unrelated backgrounds, stock watermarks, or borders.
- Misleading or heavily edited images that alter the true condition of the item.

3. Video Guidelines

Format: MP4 or MOV, minimum resolution of 720p (HD); recommended 1080p (Full HD) or higher.
Duration: Between 15 seconds and 2 minutes, focusing on product features, usage, or demonstration.
Clarity: Videos must be stable, properly lit, and have clear audio if narration or sound is included.
Accuracy: The product shown must be the same as the one being sold, without misleading effects or digital enhancements.
Prohibited:
- Low-quality, shaky, or unclear videos.
- Irrelevant content not related to the product.
- Videos containing offensive, copyrighted, or promotional material not approved by Qadoshop.

4. Product Description Guidelines

Accuracy: Descriptions must clearly and truthfully state the product’s name, features, specifications, size, weight, material, color, and other relevant attributes.
Clarity: Use simple, buyer-friendly language free from spelling or grammatical errors.
Structure: Descriptions should include:
- Product title (concise and keyword-rich).
- Key features and specifications.
- Usage instructions or intended purpose (if applicable).
- Warranty, safety, or care information (if applicable).
Prohibited in descriptions:
- False or misleading claims.
- Excessive keyword stuffing.
- Offensive, discriminatory, or inappropriate language.
- Contact details (phone numbers, emails, external links) that attempt to bypass Qadoshop.

5. Prohibited Content

The following are strictly prohibited in all product listings (images, videos, and descriptions):

Pornographic or sexually explicit materials.
Illegal or prohibited drugs, controlled substances, or drug paraphernalia.
Products that promote violence, hate speech, or illegal activity.
Counterfeit goods or items that infringe on intellectual property rights.

6. Storage & Media Allocation

Each vendor’s uploads (images, videos, and related files) consume space from their allocated storage limit based on their membership subscription package.
Once the allocated storage is reached, vendors must either upgrade their subscription or remove existing media to free up space.
All media files uploaded by vendors will be counted against their allocated storage space.

7. Branding & Promotional Content

Seller branding is allowed only where it is subtle and relevant (e.g., branded packaging or product labels).
Direct advertisements, competitor comparisons, or promotional banners are not permitted in product listings.
All promotional content must be submitted to Qadoshop for prior approval.

8. Enforcement

Qadoshop reserves the right to remove or reject any listing that does not comply with these standards.
Repeated violations may result in account suspension, product listing removal, or termination of vendor privileges.
Vendors are encouraged to update their product media and descriptions regularly to maintain accuracy and buyer trust.

Return, Refund & Shipping

At Qadoshop, we are committed to ensuring a safe, reliable, and transparent shopping experience. This policy explains how shipping, returns, replacements, refunds, and add-on services are handled on our platform.

1. Shipping Policy

Qadoshop manages and provides all logistics services for orders placed through the platform.
Delivery timelines vary depending on the vendor’s location and the buyer’s destination. Estimated delivery times will be displayed at checkout.
Buyers will receive tracking details once an order has been shipped.
Qadoshop ensures all shipments are handled with care and delivered to the address provided by the buyer at checkout.

2. Return Policy

Buyers may request a return if the item received is:
- Damaged or defective.
- Significantly different from the product description.
- Missing parts or accessories advertised.
Return requests must be submitted within 7 days for local – 14 days for international of delivery through the buyer’s dashboard.
Returned items must be unused, in their original packaging, and accompanied by all accessories, manuals, and proof of purchase.
Qadoshop will coordinate and manage all return logistics.

3. Replacement Policy

If a buyer requests a replacement for an eligible product, the vendor will cover the shipping cost for the first replacement.
If the buyer then cancels the order after the replacement has been delivered, the cost of returning the replacement item to the vendor will be deducted from the buyer’s refund.
This ensures buyers are protected with a first replacement, while vendors are safeguarded from repeated cancellations.

4. Refund Policy

Refunds are processed only after the returned or canceled item has been received, inspected, and verified by Qadoshop.
Approved refunds will be issued to the buyer’s original payment method within 1–3 days for local and 1-7 days for international.
Partial refunds may be offered when the buyer chooses to keep an item with minor defects, subject to Qadoshop’s discretion.
Refund amounts may be adjusted to reflect:
- Non-refundable shipping or service fees.
- Deductions for return shipping in cases where the buyer cancels after a replacement has been delivered.

5. Add-On+ Service Policy

Qadoshop offers optional Add-On+ services such as production monitoring and product inspection. These services may be purchased together with a new order or added separately to an existing order.

When purchased with a new order:
- If the order is canceled, the Add-On+ service will be automatically canceled as well.
- Refunds for the Add-On+ will follow the order’s refund eligibility.
When added to an existing order:
- Add-On+ services are only refundable within 24 hours of purchase.
- After the 24-hour window, the Add-On+ service is non-refundable, even if the main order is later canceled.

This ensures fairness while covering the operational costs of coordinating inspections and monitoring services.

6. Non-Returnable Items

The following products are not eligible for return or refund:

Perishable goods (e.g., food, flowers).
Customized or personalized products.
Digital goods, downloads, or services once delivered.
Items marked “Final Sale” at the time of purchase.

7. Disputes & Resolution

In the event of a dispute between a buyer and a vendor regarding product quality, returns, or refunds, Qadoshop will act as the final mediator.
Qadoshop reserves the right to approve, reject, or partially approve refund requests based on supporting evidence.

Privacy policy

Introduction

This Privacy Policy provides clear and comprehensive information about the data that Qadoshop collects from you and explains how and why we collect, use, and manage that data.

For the purposes of the General Data Protection Regulation (EU 2016/679), the data controller is Qadoshop (see Contact Details). Qadoshop is based in Côte d’Ivoire and is responsible for data collected through websites and tradeshows managed by Qadoshop. While Qadoshop is primarily responsible for your personal data, it may be held in databases accessible by other affiliated entities of Qadoshop.

We may periodically update this Policy to stay compliant with legal requirements. Please refer to the « Last Updated » date at the bottom of this page to see when this Policy was last revised. We may also notify you of significant changes by email or by displaying an alert when you access our systems. This Policy is not intended to override any contractual terms between us or between buyers and suppliers, nor any rights you have under applicable data protection laws.

Contact Details

The primary contact for all issues related to this Policy, including requests to exercise data subject rights, is our Data Protection Officer. If you have concerns or complaints regarding how we handle your personal information, please contact us, and we will aim to resolve the issue promptly.

* Email: dpo@qadoshop.com

* Alternatively, contact our Customer Services Department:

Email: service@qadoshop.com

Phone: (225) 0704029075

You also have the right to lodge a complaint with the relevant data protection authority for your country or region.

EU Regulators

Global Privacy Enforcement Network Members

We are represented in the EU and can be contacted through service@qadoshop.com.

Third-Party Links

Our website may contain links to and from websites of our partner networks, advertisers, and affiliates. These websites have their own privacy policies, and we do not accept any responsibility for them. Please review their privacy policies before submitting personal data.

How Do We Collect Your Personal Data?

We collect your data through various means:

a) At Trade Shows, Roadshows, Seminars, and Conferences:

i) Registration forms

ii) Check-in updates

iii) Scanned business cards

iv) Booth visit history (scanned by exhibitors)

b) Through Website Forms:

i) Registration & inquiry forms

ii) Subscription forms (e.g., Notifications, Product/Supplier Alerts, eMagazines)

iii) Direct order forms

iv) MATCH service application details

c) Call Center Activities:

i) Telemarketing: Market surveys and prospect qualification.

ii) Customer Service: Users contact us via chat, hotline, email, or fax.

d) Systems Tracking Functions:

We use Cookies and related technologies to capture activity on our websites. The provisions in our Cookie Policy apply to this data.

e) Other Sources:

Public databases, marketing partners, and third-party software applications/social media platforms.

What Personal Data Do We Collect?

The personal information we collect includes:

Contact & Communication Details: Name, addresses, phone numbers, email, social media contact details.

Business Details: Job title, company name, company demographics.

Preferences: Marketing preferences, subscriptions, display and language settings.

Communications: Calls/messaging between customer service or sales team members and visitors, advertisers, or prospects.

Buying & Payment History: Sample requests, orders, subscriptions, event bookings.

Device & Log Information: IP address, browser type, device identifiers, and website/app activity.

Online Behavioral Data: Cookies and tracking data, such as session frequency, search terms, and profile views.

Offline Behavioral Data: Trade shows attended, exhibitors visited, summits/events attended.

What Do We Use Your Personal Data For?

We use your data to provide you with our products and services, develop new offerings, and protect Qadoshop and its visitors, exhibitors, buyers, suppliers, and advertisers as follows. In some instances, we may request data directly from you. If you do not provide the requested data or restrict our ability to collect it, we may not be able to offer the products or services you require.

We use your data for legitimate business interests, including:

a) Personalized product recommendations: We create personalized recommendations on behalf of online advertisers to share with visitors via email or phone.

b) Marketing of Qadoshop services: We market relevant services such as Product/Supplier Alerts or eMagazines via direct mail, eDMs, telemarketing, SMS, or through third-party platforms including Facebook and LinkedIn.

c) Marketing of Qadoshop Tradeshows and services: We market tradeshows, buyer apps, and events via similar platforms and methods as described above.

d) Third-party marketing lists: We create lists of visitors who opt in to third-party marketing, segmented by preferences or demographics, and share them with verified third-party vendors.

e) Surveys and research: We use contact lists to conduct surveys and similar market research activities.

f) Facilitating communication: We review visitor details for qualification purposes by advertisers and exhibitors, using our messaging services to facilitate communication between parties.

g) Customer service: Our team uses your personal data to respond to comments, feedback, and inquiries.

h) Technical support: We use your data to audit, analyze, research, and enhance our products and services, detect fraud, and protect your rights and our property.

h) Legal and regulatory obligations: We use data as needed to comply with legal and regulatory obligations.

We will only use your personal data for the purposes outlined above when necessary and under the following legal grounds:

i) To comply with legal or regulatory obligations

ii) To fulfill contractual obligations between you and us

iii) To support our legitimate business interests while respecting your privacy

iv) With your explicit consent in limited, clearly defined cases

How Do We Secure Your Personal Data?

While we cannot guarantee 100% security, we are committed to protecting your personal data from unauthorized access or alteration. Measures include:

a) Regular reviews of our data collection, storage, and processing practices, including engaging external security consultants.

b) Restricting access to personal data to employees and contractors subject to confidentiality agreements.

c) Implementing strong access controls such as two-factor authentication, encryption, and pseudonymization.

We encourage you to protect your account with a strong, unique password, enable two-factor authentication, and keep your computer up to date with security patches and anti-malware software.

Please note that you are responsible for any personal data you voluntarily share or submit on our website, which may be visible to others through third-party applications or messaging services.

How Long Do We Keep Your Personal Data?

We will retain your personal data for as long as reasonably necessary for the purposes listed in this policy. When no longer required, your data will be securely deleted or anonymized.

In some cases, we may retain your data for longer, such as for legal, regulatory, or accounting reasons, or if we believe legal action may arise from your personal data or dealings. Typically, data retention does not exceed 7 years from the last engagement.

Who Do We Share Your Personal Data With?

We may share your personal data with third parties to manage our business and deliver services, including:

a) Service providers: Companies that manage IT, fulfill orders, deliver packages, send emails, analyze data, and provide marketing or customer services.

b) Regulatory authorities: Data protection and law enforcement agencies in Hong Kong, the EU, and globally.

c) Other third parties: For detecting fraud, preventing security issues, and protecting the rights and safety of our users.

d) Business reorganizations: We may transfer data during mergers, sales, joint ventures, or similar business transactions.

Direct Marketing

We may use your personal information to send marketing communications about our products and services, including emails, SMS, phone calls, or targeted online advertisements. Marketing communications will be based on your preferences and may include product announcements or event information. You can opt-out at any time by following the instructions in such communications.

Profiling

We use information we collect about your activity to personalize the content, offers, and ads displayed to you. This process, known as profiling, involves segmenting visitors using algorithms to generate personalized recommendations. If you wish to opt-out of receiving personalized content, please contact the Customer Services Team or DPO.

Transfers of Personal Data to Non-EU Countries or International Organizations

Your data may be transferred to and stored outside the European Economic Area (EEA), and processed by staff or service providers located outside the EEA. We ensure your data is treated securely and transferred to countries that either:

a) Provide an adequate level of protection, as recognized by the EU (e.g., under the EU-U.S. Privacy Shield).

b) Are subject to appropriate contractual commitments that protect your data.

For more information on the safeguards in place, please contact our customer care service of mail DPO.

What Rights Do You Have?

You have several rights regarding your personal information, including:

a) Access: Request a copy of your data and other information related to its use.

b) Rectification: Request correction of inaccurate personal data.

c) Erasure (Right to be Forgotten): Request deletion of your data under specific conditions.

d) Restriction: Request limited processing of your data in certain circumstances.

e) Objection: Object to the processing of your data based on legitimate interests or for direct marketing purposes.

f) Data Portability: Request your data in a structured format or ask for it to be transferred to another data controller.

To exercise any of your rights, please contact us. We may require proof of identity for security reasons and will not charge fees unless the request is unfounded, repetitive, or excessive.

We aim to respond to requests within one month, but more complex requests may take up to three months. If this is the case, we will notify you of the delay.

You also have the right to lodge a complaint with your local data protection authority.

Appendix 1: Summary Data Used/Purpose/Legal Basis

Terms of use

1. Introduction and Acceptance of Terms

This Website (the « Site ») is an electronic publication and service provided by Qadoshop Limited (hereinafter referred to as « Qadoshop », « we », « us », or « our »).

1.2 By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use (« Terms »), as well as any additional guidelines, notices, operating rules, policies, and instructions that may be published on the Site from time to time.

1.3 If you do not agree to these Terms, please do not access or use this Site. Your continued use of the Site following the posting of any changes to these Terms constitutes your acceptance of those changes.

2. Modifications to Terms

2.1 Qadoshop reserves the right, at our sole discretion, to modify, add, or remove portions of these Terms at any time without prior notice.

2.2 It is your responsibility to check these Terms periodically for changes. The most current version of the Terms will be posted on the Site with the « Last Updated » date.

2.3 Your continued use of the Site following the posting of any changes to these Terms constitutes your acceptance of those changes.

3. Intellectual Property Rights

3.1 Copyright: All content on this Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Qadoshop or its content suppliers and is protected by international copyright laws.

3.2 Trademarks: All trademarks, service marks, and trade names used on the Site are proprietary to Qadoshop or other respective owners. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these trademarks in any way without our prior written consent.

3.3 License and Site Access: Qadoshop grants you a limited, revocable, and nonexclusive license to access and make personal use of the Site. This license does not include any resale or commercial use of the Site or its contents.

4. Use of Website Content

4.1 Permitted Use: You may view, download, and print content from this Site for your personal, non-commercial use only, provided that: a) You retain all copyright and other proprietary notices contained in the original content; b) You do not modify the content; c) You do not use the content in a manner that suggests an association with any of our products, services, or brands.

4.2 Prohibited Use: You must not, without our express written permission:

a) Use the content for any commercial purpose, or for any public display;

b) Remove any copyright or other proprietary notices from the content;

c) Transfer the content to another person or « mirror » the content on any other server;

d) Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this Site.

5. User Accounts

5.1 Account Creation: Some areas of the Site may require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

5.2 Account Security: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

5.3 Account Termination: We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

6. User Conduct

6.1 Lawful Use: You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this Site by, any third party.

6.2 Prohibited Conduct: Without limiting the generality of the foregoing, you agree not to: a) Use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Site; b) Attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site; c) Harvest or collect email addresses or other contact information of other users from the Site by electronic or other means; d) Use the Site to transmit any unlawful, harassing, libelous, defamatory, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material; e) Transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.

7. Product Information and Availability

7.1 Product Descriptions: We strive to provide accurate product descriptions, but we do not warrant that product descriptions or other content on this Site are accurate, complete, reliable, current, or error-free.

7.2 Pricing: While we make every effort to display accurate pricing information, we reserve the right to correct any pricing errors and to change prices without notice.

7.3 Availability: The availability of products and services on the Site may change without notice. We reserve the right to limit quantities of any products or services that we offer.

8. Disclaimer of Warranties

8.1 This Site is provided on an « as is » and « as available » basis. Qadoshop makes no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, or products included on this Site.

8.2 To the full extent permissible by applicable law, Qadoshop disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

8.3 Qadoshop does not warrant that this Site, its servers, or email sent from Qadoshop are free of viruses or other harmful components.

9. Limitation of Liability

9.1 Qadoshop will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

9.2 Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

10. Indemnification

You agree to indemnify, defend, and hold harmless Qadoshop, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms of Use or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your account.

11. Third-Party Links

11.1 This Site may contain links to other websites (« Linked Sites »). The Linked Sites are not under the control of Qadoshop, and Qadoshop is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site.

11.2 Qadoshop is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Qadoshop of the site or any association with its operators.

12. User-Generated Content

12.1 User Responsibility: You are solely responsible for any content you post, upload, or otherwise make available on the Site (« User Content »). You represent and warrant that you have all necessary rights to post such content and that it does not violate any applicable laws or infringe any third-party rights.

12.2 License Grant: By posting User Content on the Site, you grant Qadoshop a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

12.3 Content Removal: Qadoshop reserves the right to remove any User Content from the Site at any time, for any reason, without notice.

13. Termination

13.1 Qadoshop reserves the right, in its sole discretion, to terminate your access to all or part of this Site, with or without notice, for any reason, including without limitation breach of these Terms of Use.

13.2 Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Governing Law and Jurisdiction

14.1 These Terms of Use shall be governed by and construed in accordance with the laws of [insert applicable jurisdiction], without giving effect to any principles of conflicts of law.

14.2 Any legal action or proceeding relating to your access to or use of the Site or these Terms of Use shall be instituted in [insert applicable court and jurisdiction]. You and Qadoshop agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

15. Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

16. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published by us on the Site, shall constitute the entire agreement between you and Qadoshop concerning the Site.

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